Warranty

Warranty Information

All products sold on subluescooter.com are covered by warranty support, in line with the Sublue official warranty policy.

Coverage

• SUBLUE EZ and Swii underwater scooters — body, main control components, motion system: 12 months from delivery
• Batteries and chargers: 12 months from delivery
• H1+ waterproof phone case: 12 months from delivery
• All other accessories: 12 months from delivery unless otherwise stated on the product page

What is covered

Functional defects in materials and workmanship arising during normal use.

What is not covered

• Cosmetic wear such as scratches, scuffs or marks from normal use
• Damage caused by misuse, accident, unauthorized repair, or failure to follow the user manual
• Water damage caused by use beyond the rated waterproof depth
• Normal wear and tear on consumable parts such as propellers and seals

How to claim

1. Email support@subluescooter.com with your order number, product serial number, and a clear description of the issue
2. Attach photos or video showing the problem where possible
3. Our team will review and respond within 1 business day with repair, replacement, or refund next steps

Important: a replacement provided under warranty does not restart or extend the original warranty period. Warranty claims require proof of purchase.