Refund policy

Returns: We accept returns within 30 days of delivery. Items must be unused, in original packaging, with all accessories included.

Non-returnable items: Used items, activated batteries, and items missing original packaging or accessories.

How to start a return: Email support@subluescooter.com with your order number and reason for return. We will provide a return address and instructions.

Return shipping: Customers pay return shipping, unless the item is defective or we shipped the wrong item — in that case we cover it.

Refunds: After we receive and inspect the returned item, refunds are issued to the original payment method within 5-10 business days.

Damaged or wrong items: Contact us within 7 days of delivery with photos; we will offer a replacement or full refund, including shipping.